Privacy Policy


As part of the use of the website, certain personal information of users will be collected and stored by the company. To this end, Essences Zen Inc. undertakes to protect, in a reasonable and diligent manner, the confidentiality of the personal information of its customers and to only use them for the purposes to which the customer has consented.

Definition of personal information:

“Personal Information” means information that identifies the Customer. These include in particular the surname, first name, date of birth, address, email, telephone and fax numbers and customer number.

Any payment made via the Essences Zen website is managed by a subcontractor. Thus, Essences Zen does not collect or store any information relating to payments made by its customers, such as the credit card number. To learn more about the privacy policy applicable to this data, Essences Zen refers its customers to the privacy policy of the subcontractor.

Consent :

By using the Essences Zen website and by transmitting personal information, in particular by placing an order for products or by communicating with the company, the customer consents to the collection and use of his personal information in accordance with this policy.

The customer also allows Essences Zen to use and retain his personal information for as long as necessary.

The client's consent remains valid until revoked by written notice sent to Essences Zen at the following email address: .

The user may also request the rectification of his personal information by sending a written notice to this effect to the address mentioned above.

Essences Zen diligently collects and stores the personal information of its customers. However, Essences Zen cannot be held liable for any damage resulting directly or indirectly from the disclosure of its customers' personal information.

Collection of personal information:

Essences Zen may collect personal information when a customer uses its website, when a customer communicates with the company in any way or when ordering products. More specifically, Essences Zen collects personal information, particularly when a customer creates an account on the website, orders products, agrees to receive communications from the company, responds to a survey, interacts with the company via social networks, contacts customer service, participates in a contest, sweepstakes or other promotion or browses the Internet using cookies;

Use of information collected:

The information collected by Essences Zen could be used in particular to communicate with the customer, process his product orders, ship his orders, proceed with invoicing, send him promotions as well as respond to a service request or a complaint .

Customers' personal information may also be used for other purposes, subject to prior customer consent.

Sharing of personal information:

Essences Zen undertakes not to communicate the personal information of customers to third parties, except as required by law.

Customers' personal information may, however, be disclosed to certain Essences Zen service providers performing various functions with the company, such as product delivery and payment management. Essences Zen undertakes to ensure that these suppliers agree, prior to the communication of personal information, to preserve the confidentiality of such information.

The information that is transmitted to service providers may be transmitted to countries other than the one where the customer resides. The authorities of these countries could thus have access to it.

Modification of the privacy policy:

Essences Zen may change its privacy policy from time to time without notifying customers. The new privacy policy will then be published on the company's website. Customers should review the Privacy Policy regularly to be aware of any changes to it. Your continued use of the Essences Zen website following the posting of a revised Privacy Policy constitutes Customer's acceptance of the new Privacy Policy.