Terms and conditions
TERMS AND CONDITIONS
This Agreement sets forth the terms and conditions relating to the use of the Website. By using this site and purchasing products from Essences Zen, the customer agrees to all of the terms and conditions set forth in this agreement. If the client does not consent to this agreement, he must refrain from using the Essences Zen website.
Before submitting an order for the purchase of products on the Essences Zen website, the customer must confirm the products chosen, the quantity to be ordered, the unit price as well as all applicable costs, including delivery costs and applicable taxes. The transmission of an order by a customer to Essences Zen constitutes an offer and in no way binds Essences Zen. Essences Zen will confirm its acceptance of the order by email sent to the customer, if applicable. The customer cannot cancel his order after receipt of the confirmation email sent by Essences Zen.
Essences Zen reserves the right to refuse an order for any reason whatsoever or to limit the quantity of products ordered. If necessary, an email to this effect will be sent to the customer.
Essences Zen does not guarantee the availability of the products advertised on its website.
Zen Essences Inc. provides no warranty as to the effects of its products. All information available on the Website is intended for personal use by customers of Essences Zen and is intended solely for the general information of customers. The results indicated may not be identical for all clients, depending on the characteristics of each one.
Also, the information on the Website does not constitute medical advice. In the event of any unusual reaction or pain, the customer should immediately discontinue use of the product and contact a healthcare practitioner. Essences Zen does not give any medical advice in connection with the use of its products.
The customer is responsible for using the product in accordance with the instructions of Essences Zen.
The customer also acknowledges having read the ingredients used in the composition of the product used and having ensured that the use of such products is not advised against him given his personal health situation.
Essences Zen offers free delivery in Quebec with all orders of $75 or more before taxes. For all orders under $75, delivery charges are $12 plus tax.
Essences Zen products are only available to Quebec residents. No delivery will be made outside this territory. By using our website, the customer certifies that he is domiciled in Quebec.
The delivery time can vary from 1 to 5 working days, depending on the processing of the order. A confirmation email will be sent to the customer when the order is shipped, which will include a tracking number allowing the customer to track the order.
All orders are sent by Canada Post, working days only.
Essences Zen does not guarantee the delivery time and cannot be held responsible for delays in delivery.
Essences Zen mandates a third party to manage the payment of customer orders placed on its website. As such, the client is responsible for verifying the terms and policies of the subcontractor. By placing an order on the Essences Zen website, the customer consents to the terms and policies of the subcontractor performing payment management. To this end, Essences Zen disclaims any liability that may arise directly or indirectly from payment.
Essences Zen does not retain any customer payment information, such as credit card number.
This website and its content belong to Essences Zen, including but not limited to text, photographs, images, graphics and videos. The customer agrees to respect all restrictions related to copyright relating to the content of the website, in particular the Copyright Act. In particular, the customer may not copy, reproduce or use elements present on the Essences Zen website for commercial purposes.
Use of the Website:
The Essences Zen website is intended exclusively for the personal use of customers. Resale of Essences Zen products is prohibited.
Essences Zen does not guarantee that the website will be available without interruption and without error, that the personal information of customers will remain confidential and that the use of the website is safe for the user.
Consequently, Essences Zen will not, under any circumstances, be liable to anyone for any damage resulting directly or indirectly from the use of the website, including in particular, but not limited to, the loss of profits, any problem related to a computer virus or the disclosure of personal information.
Under no circumstances can Essences Zen be liable for damages exceeding the amount paid by the customer for the purchase of the products related to his complaint.
The terms and conditions are governed by the laws of the province of Quebec.
The client agrees that, for any claim or legal action for any reason whatsoever, relating to the contract of sale of action, to choose the judicial district of Bedford, province of Quebec, Canada, as the appropriate place for the hearing of the said claims or legal proceedings to the exclusion of any other judicial district which may have jurisdiction over such a dispute according to the provisions of the law.
Complaints or comments:
Essences Zen invites customers to send any complaint or comment relating to the services, products sold or other to the following email address:
Essences Zen undertakes to process all requests diligently, as soon as possible.
Each provision of this agreement forms a separate whole, so that any decision by a court to the effect that one of the provisions of this agreement is null or unenforceable does not affect the validity of the other provisions or even their enforceability.
Essences Zen may change its terms and conditions from time to time without notifying customers. The new terms and conditions will then be published on the website. Customers are responsible for regularly reading the terms and conditions in order to be aware of any changes made to them. Customers acknowledge that the fact of continuing to use the Essences Zen website after the modification of the terms and conditions constitutes an approval by the latter of the terms and conditions as well as their modifications.